Terms of Use
Billing terms
Learning curves will not be billed to the client unless the skills are only applicable to the client's account.
Hourly rates have a 1-hour minimum and are billed in 1-minute increments thereafter.
Billable expenses include supplies and postage for bulk mailings, courier services, excessive long distance charges, etc. Provirtua reserves the right to determine billable expenses. Billable expenses are billed in a separate invoice.
Emergency (after hours, weekends, holidays) or rush jobs will command an additional charge of $30.
Invoices and payments
Invoices will be faxed, emailed, or hard copy mailed.
Invoice payment is due upon receipt. After an account is unpaid for 10 days, terms will be changed and services suspended. Late payments will command 5% fee per month. Unpaid invoices will be turned over for collections at our discretion.
Project payments must be made in full prior to delivery of the assignment.
Payments can be made via Business Check, Money Order, International Money Order, or Credit Card via PayPal.
Returned checks will command a $30 service fee.
Retainers
Retainer clients will be billed by invoice monthly, due in advance of the month of service.
If work exceeds allotted hours for Retainers, the standard monthly rate will apply.
Unused Retainer hours will be rolled over to the next month, for 15 days only.
Retainers are non-refundable.
Contracts
Work will not commence until a Contract or Terms & Policy Statement is signed. Contracts are always re-negotiable, as your business needs change.
Rates and Terms are subject to change. We will do our best to only make policy changes on a quarterly basis.
